Emergency incident response
Ransomware, locked accounts, hostile email, servers you cannot trust. We contain, restore operations, and harden what let it in.
Get help now →Business IT · Security · Networks · Digital marketing
When systems are down, call us. When they need to stay up, keep us.
Avery Parker’s Johnson City practice: emergency incident response, managed IT, networks, and the websites that bring work in the door. Small businesses included — a five-person shop is a first-class client. Support since the early 1990s, networks and security since the late 1990s, Linux since around 2000. Onsite in the Tri-Cities and Western North Carolina. Remote nationwide.
What we do for businesses
Owners, counsel, in-house IT, and out-of-town MSPs who need someone who can show up — and a senior person who can own the next ninety days after something goes wrong.
Managed IT & business support
Day-to-day support, monitoring, backups, Microsoft 365, and a named engineer — not an offshore ticket mill. Small offices welcome.
Managed IT →Remote support for small businesses
Most work is SSH, 365, and screen-share. When remote is not enough, Avery is in Johnson City and can drive.
Remote support →Networks & firewalls
Business wireless, switching, VPN, and firewall work. Hands-on with Ubiquiti, SonicWall, and Aruba.
Network support →Web design, SEO & marketing
Sites that load, rank, and convert. Search, Google Business Profile, and campaigns that match how local businesses actually get found.
Digital marketing →vCISO & vCIO
Fractional security and technology leadership once the environment is stable — program, budget, vendors, and a plan.
Security leadership →Linux, VPS & WordPress
Server administration, VPS support, WordPress hosting from $240/year, and published IR packages when a site is compromised.
Linux & WordPress →Secure data destruction
NIST-compliant drive wipes and physical destruction with a signed certificate. Pickup in the Tri-Cities.
Hardware disposal →CMMC, vCISO & AI
Defense-contractor readiness, fractional security leadership, and practical AI the business can use without leaking data.
CMMC →We work with the people you already have
An in-house admin is not a problem we replace. An MSP in another city is not a competitor we undercut. We sit next to that person — or we are the whole stack if you do not have them yet.
We work with the IT you already have
If you have an admin, a helpdesk, or an out-of-town MSP, we do not replace them. We sit next to that person: vendors, budget, security program, surge, and someone who can be in the building. Tickets and day-to-day ownership stay where they are unless you ask otherwise.
Out-of-town MSPs
You stay the provider of record. We are local hands in the Tri-Cities and Western North Carolina — onsite, IR surge, firewalls. How that works →
Who you get on the phone
Avery Parker. Same person who writes the Network Ninja books and the archive at averyjparker.com.
If you are in an emergency, start there.
Call. Do not wait for a perfect inventory. We will get on a line, learn what still works, who has admin access, and what the business cannot live without this week.
Incident work is its own engagement: contain the problem, restore operations, then lock down identity, endpoints, email, and backups. Ongoing managed IT or a vCISO retainer comes after the fire is out — not instead of putting it out.
Related work
Products and practices we run alongside the consulting work.
Where we work
Office at 4100 North Roan Street, Suite 208, Johnson City, TN 37604. Onsite across the Tri-Cities and Western North Carolina. Incident and WordPress work remotely nationwide.
Johnson City, TN
Headquarters and primary onsite coverage.
Kingsport, TN
Managed IT and security for Kingsport businesses.
Bristol, TN / VA
Local engineers, not a national call center.
Asheville, NC
Western North Carolina coverage · 828-484-1257
Greeneville, TN
Onsite MSP and networks for Greene County.
Elizabethton, TN
Closest drive after Johnson City.
If you are deciding whether to call
Are we too small?
No. A five-person shop is a first-class client. Most work is remote; Avery drives from Johnson City when remote is not enough.
We already have an MSP or an in-house admin.
You stay the provider of record. We are local hands for UniFi, SonicWall, Linux, and incident surge — or the whole stack if you do not have that person yet.
Is this a ticket mill or one person?
One principal: Avery Parker. Scheduled work is booked. Incidents jump the queue. If he is already on a site, you hear that on the first call.
Where do you actually work?
Office at 4100 North Roan Street, Suite 208, Johnson City. Onsite across the Tri-Cities and Asheville. Remote nationwide for 365, Linux, WordPress, and IR when the systems are reachable.
Need someone on the problem — or a named engineer on retainer?
Tri-Cities 423-888-0252 · Western NC 828-484-1257